How do I take part in an online auction?

Please check out the Auction FAQ for more information.

What is the status of my order?

We reply to all emails within 48 hours. If you have paid for an item after receiving a confirmation email from us, we typically send your order within 48 hours of receiving a payment confirmation. We will send you an email indicating that your order has been shipped including applicable tracking information, or if you should expect any delays.

Is your checkout process secure?

Yes! We take privacy very seriously and offer secure checkout for all of our payment methods and pages. Checking out is secured via 256 bit SSL encryption. Look to your browser’s security confirmation on any checkout page or the site seals in the footer of every store page.

Which Payment methods do you accept?

We accept Visa, MasterCard, American Express, Money Order, and Email Transfer*.

How do I pay for my order with an Email Transfer?

*Only available for Canadian customers
Complete your order as usual, checking “Email Transfer” as your preferred payment method. We will contact you with the send address along with your order total and further instruction. Once we have confirmed the successful transaction your order will be processed and shipped.

Will you price match other websites or stores?

We do not price match other websites or stores.

Who handles product warranties?

All warranties are provided and handled by their respective manufacturer. Unless otherwise noted, boroheads.com provides no warranty on goods purchased.

Where can I find updates about the site or new promotions?

Sign up for our newsletter! You can also find us on a few different social networks, and of course the boroheads blog!

 

What is a “borohead” anyways?

Boro•silicate (borosilicate glass) [noun]

: a silicate glass that is composed of at least five percent oxide of boron and is used especially in heat-resistant glassware. (websters)

Head•s [noun]

: a devoted enthusiast : aficionado —often used in combination <borohead>
: [b] plural head : one of a number
: the seat of the intellect : mind <two heads are better than one> (websters)